“If we wouldn't use it ourselves, we wouldn't offer it.” We back every hardware component and gaming credential with transparent, enforceable terms.
24-Hour First-Login Account Guarantee
Applies to all Valorant accounts
100% REPLACEMENT
Every gaming account sold on TRUEWayz comes with full original email access. When you receive credentials in your Order Vault:
You have 24 hours from vault delivery to log in, verify rank/level, and update passwords.
If credentials fail or match history shows unauthorized activity, our Discord desk issues an immediate 1-to-1 replacement.
Accounts are verified never botted and clean of third-party bans at time of delivery.
1-Year TRUE Setup Support (Included FREE)
Included on all website hardware orders ($9.99 standalone value)
100% INCLUDED
Setting up DMA cards, fusers, and mouse controllers requires proper PCIe BIOS settings (IOMMU, Above 4G Decoding, VT-d) and firmware matching.
Direct ticket access to our verified hardware engineers via Discord VIP role.
Assistance with FT601 USB driver verification and firmware reflashing.
For hands-off white-glove setup, upgrade to VIP Concierge Support ($24.99 for 3 remote AnyDesk sessions).
90-Day Defect Warranty & DOA Transit Replacement
Every PCB tested before courier dispatch
QC & 90-DAY COVERAGE
Before any DMA board, fuser, or MAKCU controller leaves our facility, it undergoes rigorous multi-point physical verification to guarantee 100% operational readiness:
90-Day Hardware Defect Warranty: If any DMA card, fuser, or MAKCU bridge suffers component failure under standard operating conditions within 90 days of delivery, we issue a replacement unit immediately.
PCIe Electrical Impedance & Regulators: Pin contacts and voltage regulators checked for 0 ripple, and capacitor QC pre-optimized.
FT601 Loopback Throughput: Sustained 350–450 MB/s data streaming verified prior to shipment.
7-Day Transit DOA Replacement: If physical damage occurs during courier transit, contact us within 7 days of package delivery with packaging photos for an expedited express replacement.
Why We Enforce Anti-Chargeback Reputation
Payment processors charge exorbitant fees and freeze merchant funds on custom esports hardware due to bad actors claiming “unauthorized purchase” after receiving goods. By utilizing Sellhub Crypto Rails (0% chargeback) and gating credit card payments behind electronic waivers, we eliminate fraud costs entirely. That savings is directly passed back to you in our lower retail prices.
Need Warranty Support or Hardware Help?
Open your order in the Customer Vault or join our Discord community with your Order ID for instant priority dispatch.